Adema Heating and Air Conditioning
Erie County
Adema Heating and Air Conditioning Grows Heat Pump Sales with Meier Supply and Clean Heat Connect
Technical resources and great partnerships drive new revenue for distributors and contractors when they work together through Clean Heat Connect.
Clean Heat Connect: Turning Knowledge and Partnerships into Revenue
Clean Heat Connect is a network of distributors and manufacturers dedicated to expanding the quantity and quality of air source heat pumps installed in homes across New York State. Because of this dedication, they’ve become a go-to technical and educational resource on heat pumps for contractors.
Meier Supply, a premier employee-owned wholesale distributor of HVACR products headquartered near Binghamton, New York, began to leverage Clean Heat Connect in 2021.
Since then, Meier has further grown its reputation as a trusted resource for all types of technical heat pump education, increasing its heat pump sales, and strengthening its contractor relationships.
Adema, a fourth-generation family-owned business in the Buffalo area, founded in 1873, offers installation and repair services for heating and cooling equipment, boilers, and generators.
With Clean Heat Connect, Meier Supply and Adema Heating and Air Conditioning decided to flex their 20-year relationship to create a successful heat pump installation and maintenance model.
Clean Heat Connect Partners
Distributor: Meier Supply, Broome County
Contractor: Adema Heating and Air Conditioning, Erie County
Manufacturers: Mitsubishi Electric, Lennox, Daikin
Clean Heat Connect Benefits
Heat pumps are our biggest growth sector, for sure.
– Adema Heat and Air Conditioning Inc. (2024)
Increased Sales and Satisfaction
Adema’s heat pump sales have increased since the company began engaging more regularly with Clean Heat Connect partner Meier Supply. As of 2024, heat pumps now comprise 5-10% of the company’s annual business and 15-20% of total revenue. Adema credits this growth to a combination of market conditions, consumer awareness, and educational opportunities.
Installer Confidence Goes Up
Previously, Adema encountered uncertainty about heat pump efficacy in cold climates from customers and even the company’s own technicians. Clean Heat Connect trainings, resources, and support from Meier Supply and Mitsubishi helped Adema staff improve their ability to size and install heat pumps correctly and troubleshoot common technical issues.
Key to Success: Great Connections = Great Benefits
Adema’s longstanding relationship with Meier Supply has strengthened since Meier joined the Clean Heat Connect Network. Adema considers Meier Supply its “first stop” when seeking heat pump-related resources and regularly sends employees to trainings and networking events hosted by the distributor.
Meier Supply promotes a full range of Clean Heat Connect technical resources on heat pump design, assessment, installation, and marketing in a variety of easily accessible formats, including:
- short informational videos
- in-depth trainings (online and in-person)
- concise fact sheets and checklists
- comprehensive guidance documents
- interactive tools
- a calendar of trainings and activities
All of Adema employees are encouraged to attend hands-on equipment trainings at Meier Supply, sometimes supported by Clean Heat Connect -affiliated staff. The trainings offered by Meier Supply helped Adema installers build knowledge, hone skills, and keep up with the latest developments in the heat pump market. Adema techs follow up training by using guides like Clean Heat Connect’s Commissioning Checklist to maintain quality.
Training and educational resources demonstrated to technicians how heat pumps are suitable for cold climates and gave them the confidence to recommend heat pumps to customers as a primary, whole-home heating source.
Other benefits that Adema reports include:
- Revenue growth from increased heat pump sales
- Frequent communication/engagement with high-quality educational opportunities
- Greater customer satisfaction with high-quality installations and knowledgeable contractors
- Fewer callbacks
Specifically, Adema reported using these Clean Heat Connect resources the most:
- Hands-on heat pump equipment training
- NEEP heat pump sizing support tools
- Flare fitting procedure infographics
- Air source heat pump commissioning checklists
- Refrigerant regulation fact sheets
"I appreciate how well organized the [Clean Heat Connect] website is. The support has been great. I have worked with a lot of different programs, but [Clean Heat Connect’s] depth of resources is far superior."
-Adema Heat and Air Conditioning Inc.
On-Going Training and Assistance
Day-to-Day Support
Adema employees now interact with Meier staff on a near-daily basis. They ask questions and receive technical support through phone calls, emails, and in-person meetings.
Adema leadership also uses the Clean Heat Connect website for policy updates (e.g., the Refrigerant Regulations Fact Sheet), professional development opportunities (e.g., Training Calendar), as well as information on NYSERDA funding initiatives and the NYS Clean Heat incentive program.
Meier Supply also sends regular emails to contractors with high-quality content including links to Clean Heat Connect online resources.
Manufacturer Support
Additionally, Adema receives regular heat pump education and support from Mitsubishi Electric. These are benefits of participating in Mitsubishi’s Diamond Contractor® program, and from networking with Mitsubishi representatives at equipment certification trainings hosted by Meier Supply. Manufacturers play a strong role in the Clean Heat Connect Network not only by providing trainings and equipment specifications, but also sharing current market information.
Clean Heat Connect Partners
The Clean Heat Connect partner network is a collaborative of industry leaders in the cold-climate air source heat pump supply chain. These distributors, manufacturers, and manufacturer representatives are committed to supporting New York State’s clean heat goals and advancing heat pump adoption across the State.
Learn More
For more information on Clean Heat Connect and to find a list of our participating
partners, visit Clean Heat Connect 
Have questions? Email [email protected]